You’ve had the letter saying your meter is being replaced. Here’s what you can and can’t do about it — honestly.
Australian Owned & OperatedWork completed in accordance with applicable NSW network, metering and electrical requirements.
Under the national rollout, retailers are progressively replacing old meters with smart meters, and letters announcing an exchange catch many households off guard. Common worries include privacy of usage data, being moved to time-of-use pricing, and remote disconnection.
There’s a lot of noise online about “refusing” smart meters, much of it out of date or from other states, which makes it hard to know where you actually stand in NSW.
The honest position: the rollout is national policy and old meter types are being phased out — when your meter fails or your installation changes, a smart meter is what gets installed. Retailers have processes for raising concerns and in some cases deferring a scheduled exchange, so if you have specific objections, raise them with your retailer directly.
What you control is the pricing and the workmanship. You can generally choose a flat-rate plan rather than time-of-use, and if your board needs work before an exchange, having it done properly by a Level 2 ASP avoids rushed outcomes on the day.
Most concerns resolve once the facts are separated from the folklore: the tariff is your choice, the data is governed by energy privacy rules, and a modern meter removes estimated reads for good.
If your worry is really about the state of your switchboard or meter panel, that’s the part worth acting on — call 0466 125 125 and we’ll assess it.
A smart meter enables time-of-use, but retailers generally offer flat-rate plans on smart meters too. Check your plan when the meter changes and switch if it doesn’t suit you.
Yes — the rollout replaces ageing meter types proactively, not just failed units. Retailers provide notice beforehand, which is your window to ask questions or raise access issues.
Level 2 ASP accredited on Ausgrid, Endeavour Energy and Essential Energy. Free quotes, honest advice.
CALL 0466 125 125Your regular electrician can wire your house — but in NSW, only a Level 2 ASP can carry out metering work that connects to the network.
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